How do we get a key for the house/condo that we have rented?
You will be provided with a lock box combination or description of the key placement in the confirmation packet that is sent out via email as soon as your booking is complete.
What is your cancellation policy?
If you cancel outside of 60 days your deposit will be debited for a $50.00 cancellation fee. Any pre-paid lodging fees will be refunded.
If you cancel 60 days or less prior to arrival the full amount of the rent will be forfeited. The tax,cleaning fee and deposit will be refunded less a $50.00 cancellation fee.
If the property is rebooked to another party for the same rate and dates, all monies will be refunded less a $50.00 cancellation fee.
What time is check-in?
Check in is at 4pm (these times are very important during the peak seasons to give our housekeepers time to do their jobs)
What time is check-out?
Check out is 10am (these times are very important during the peak seasons to give our housekeepers time to do their jobs)
Is there a BBQ at the property?
All of our properties have Gas or Charcoal BBQ’s
Is there WiFi at the house/condo?
Most of our units have Wifi, they are very few that do not. You will find this information contained in the unit listing. If you are unsure please feel free to call or email and we will help you determine if your rental has Wifi.
Who do I call incase of an emergency?
Our answering service is available 24 hours a day and can get a hold of us for you by calling 530-583-3723. If it is a medical or life threatening emergency please call 9-1-1.
Where is your office located?
Our office is located at 1877 North Lake Boulevard, Tahoe City, CA 96145
Curious about the weather?
Check out the live web camera looking out from atop our very own Rocky Ridge Vacation Rental unit #48